Returns accepted within 30 days only if the item is in new/unused condition.
No returns on personalized items.
Please inspect all items upon receipt. Should there be any defect, we will issue a call tag valid for a period of 5 days from receipt of package.
After this time, any return for any reason will be done at customer's expense.
All returns must have a tracking number.
Returns should be sent via UPS or USPS certified mail to:
Family Heirloom Weavers
601 Maple St.
Red Lion, PA 17356
Insure if applicable.
Credit will be issued upon receipt of item if all policies are followed.
Credit is given for merchandise only and a 15% restocking fee will be applied, unless item is damaged.